With ECSI, you can pay online, by debit card and by U.S. mail. However, this does not influence our evaluations. ECSI Disclaimer: Mentor strives to keep information on this website accurate and updated. They can service any type of student loan and provide customer services. Karen Gaudette Brewer joined NerdWallet with 20 years of experience working in newsrooms and leading editorial teams, most recently as executive editor of HealthCentral. You may also. If you have questions or concerns about your deferment status and need assistance reviewing your account, please contact UC San DiegoStudent Financial Solutions (SFS) at 858- 822-4727 to speak with a counselor. Their services prevent the payment of largeamounts in the long run and help save money. This information may be different than what you see when you visit a financial institution, service provider or specific products site. Obviously I changed providers. About the author: Eliza Haverstock is a lead writer on NerdWallet's student loan team covering loan repayment and alternatives to traditional four-year degrees. support@teamsupport.comsales@teamsupport.commarketing@teamsupport.compress@teamsupport.com, 5005 Lyndon B Johnson FwySuite 850Dallas, TX 75244. ECSI also services a few other types of student loans, like private student loans, health professions loans and institutional loans issued by a university or school. ECSI Phone Number - Unpaid Tuition & Fees: (844) 454-6100. After July 31, 201, you should send your completed forms directly to ECSI at the following address: Please note that forms received by ECSI directly or indirectly during the transition period will not be processed until the transition is completed, which is expected to be around Mid-August, 2017. Schools no longer issue Perkins loans, so ECSI manages only existing Perkins loans. We offer several types of financial aid to help you meet the cost of a university education. services only federal student loans in default. A total of 148 complaints have been made with the Better Business Bureau . Using third-party servicers helps them lower the labor cost for keeping tracks of repayments. Heartland ECSI Student Loans Servicer Review Sign up to our $1,500 No-Essay Scholarship. Speak with a Live Customer Service Representative, ECSI 2012. Keep copies of any letters, bills or emails about your account. The Education Department can transfer student loans from one servicer to another. Heartland ECSI is responsible for servicing the University's Campus-Based student loans including, but not limited to sending student loan billing statements, processing student loan payments, forbearance, deferment, and cancellation request forms, and providing quality customer service to our . Heartland ECSI has an A+ rating with the Better Business Bureau (BBB), but they also have their fair share of customer complaints. Your account number is included in all written and electronic communication from ECSI, but you can also search for it through ECSIs website. After July 31st, it is recommended that you mail payments with the Conduent/ACS coupon directly to ECSI at the following address: Heartland ECSI P.O. Plans. Customer Service Representative is available Monday through Friday, 8:00am - 8:00pm EST. Heartland ECSI Customer Reviews. All financial products, shopping products and services are presented without warranty. Alternative loan borrowers. Others complained about payments missing while the site was under maintenance. When will ECSI be able to provide student loan account information and assistance to me? Please consult with your investment advisors before making any financial or investment decisions. This method should be used only as a last resort, the federal student aid office says. It manages the loans, including collecting and tracking payments, but doesnt own them. representative. ECSI Customer Service: What It Can Do and How to Contact Its most important to know your. More than 1.3 million people still had outstanding Perkins loan debt as of September 2022, according to the Department of Education. To access your electronic 1098-T statement issued prior to 2018, visit Heartland ECSI and select "Accessing Your 1098-T." Click to search for your tax form. You can always log in through an online account with ECSI to see how much of your refund you have received. ECSI can deduct your payments automatically from your bank account at an amount and frequency which you choose. ECSI Customer Service: What It Can Do and How to Contact Unlike most other federal student loans, Perkins loans are not eligible for any type of income-driven repayment plan. 3. Please leave your information to get the best suggested colleges and free counseling. ECSI offers several student loan repayment options: Standard Repayment Plan: A standard repayment plan lasts up to 10 years and the monthly installment payment remains the same throughout the repayment period. Sign-in or register to manage all of your accounts with ECSI. We believe everyone should be able to make financial decisions with confidence. Your Heartland Key is a unique code giving you complete access to your loan account information. You can order a free credit report for all major credit bureaus from AnnualCreditReport.com. No. Biden Cancels $10K in Student Debt. Here is a list of our partners and here's how we make money. It provides the students various options to defer student loan paymentwhen they are in school and provides various payment plans for those who have graduated or left the academic programs. She launched her journalism career with The Associated Press and later worked for The (Riverside) Press-Enterprise, The Seattle Times, PCC Community Markets and Allrecipes.com. Heartland ECSI partners with over 2,200 colleges and universities to provide solutions such as student loan servicing, payment processing, refund disbursement, tuition payment plans, tax document services, delinquent account recovery, tax document services and many other outsourced services. If you wish to speak with ECSI's customer care agents, dial 1-844-760-6052. Servicers are there to help you, but they may offer choices that are best for the company, not the borrower. ECSI Toll-Free New to ECSI? Click the red 'Register' button and create a profile. In fact, their customer service is excellent. ECSI address for loan payments via check or money order: ECSI email: [emailprotected], or use the 24/7 online chat tool. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. Keep copies of any letters, bills or emails about your account. About the author: Eliza Haverstock is a lead writer on NerdWallet's student loan team covering loan repayment and alternatives to traditional four-year degrees. Repayment You should be aware that checks sent to Conduent/ACS but not processed before July 31, 2017, or checks sent directly to ECSI during the transition, will not be processed until the transition completion date, which is expected to be around Mid-August, 2017. Copyright 2023 Mentor. AVCNET is a company, not a governmental agency. If the period covered by the deferment processed by Conduent/ACS will expire in July, August or September, what should I do if I'm still eligible to receive a deferment? 4.Why is it necessary to sign a Truth in Lending Disclosure? Click on "Account Tools". ECSI hours of operation: Monday - Friday, 7:30 a.m. - 9:00 p.m. NerdWallet Compare, Inc. NMLS ID# 1617539, NMLS Consumer Access|Licenses and Disclosures, California: California Finance Lender loans arranged pursuant to Department of Financial Protection and Innovation Finance Lenders License #60DBO-74812, Property and Casualty insurance services offered through NerdWallet Insurance Services, Inc. (CA resident license no. Generally, the failure to receive a billing statement does not absolve you from your obligation to pay on time. ECSI tracks and collects your payments. This includes 32 complaints in the past 12 months. I received several different student loans while I attended UC San Diego. , like private student loans, health professions loans and institutional loans issued by a university or school. For our online programs, we've frozen tuition at its 2013 rate. Mail Please send your check or money order, payable to University of the Pacific (Z4): C/O Heartland ECSI PO Box 718 Wexford, PA 15090 Please note your account number ( Pacific Student Identification Number) in the memo line of your check or money order. Eliza Haverstock is a lead writer on NerdWallet's student loans team, where she focuses on loan repayment and alternatives to traditional four-year degrees. If you are delinquent on your account or have already been working with a UC San Diego counselor to resolve an issue related to your student loan, you may also call UC San Diego Student Financial Solutions (SFS . The name of the company sending you a federal loan bill every month is your servicer. Contact Us. This change will impact only the campus-based or special program accounts you may have received through UC San Diego that are currently serviced by Conduent/ACS Education Services. Universities issued the loans instead of the government, and students borrowed money from (and repaid it to) their school. NerdWallet Compare, Inc. NMLS ID# 1617539, NMLS Consumer Access|Licenses and Disclosures, California: California Finance Lender loans arranged pursuant to Department of Financial Protection and Innovation Finance Lenders License #60DBO-74812, Property and Casualty insurance services offered through NerdWallet Insurance Services, Inc. (CA resident license no. Assitance for past tuition and fees due. It is always a good practice to access your account information online to review your deferment status. If you have an issue with ECSI, start by contacting the servicer. They also pick all the important tax documents that you require and keep you updated with the status of your account while helping you with the queries you may have too. If your loan payments havent begun or youre not sure which company is your servicer, log in to. Looking at the complaints, you might not want the ECSI as a servicer or you might be disappointed that it has been chosen to service your loans. Mentor is not involved in the application, underwriting or credit decision for any product or service. You can make additional payments over the phone or via online chat. Performance & security by Cloudflare. Your account may also be sent to a collection agency. Stay Connected. , like private student loans, health professions loans and institutional loans issued by a university or school. Contacting Heartland ECSI is best done Monday through Friday, from 8:00am to 9:00pm Eastern Standard Time. ECSI can help you temporarily stop making payments or reduce your payment amount if you qualify. Complaints for Heartland Payment Systems, LLC - Better Business Bureau Loans managed by ECSI are not eligible for the White Houses, . The biggest hurdle that we had to get over was the fact that our support tickets need to be monitored by our support team and they can follow multiple paths simultaneously. stated Ryan Bruner, Heartland ECSIs Director of Client Support. See your spending breakdown to show your top spending trends and where you can cut back. When youre ready make contact, here's how: You can also reach out to a student loan assistance nonprofit like The Institute of Student Loan Advisors, which provides free dispute resolution. Also, 45 BBB reviews gave the servicer a one-star rating. If your loan payments havent begun or youre not sure which company is your servicer, log in to My Federal Student Aid to find out. Heartland ECSI is responsible for servicing the University's Campus-Based student loans including, but not limited to sending student loan billing statements, processing student loan payments, forbearance, deferment, and cancellation request forms, and providing quality customer service to our student loan borrowers. This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. Process monthly payments and extra payments. Yes. So how do we make money? If you choose to mail payments toward your ECSI student loans, here are the correct addresses: Your School Name, c/o ECSI. Your account status will begin being reported again to credit bureaus in November 2017. Chat with a Live Customer Service Representative. Heartland ECSI partners with over 2,200 colleges and universities to provide solutions such as student loan servicing, payment processing, refund disbursement, tuition payment plans, tax document services, delinquent account recovery, tax document services and many other outsourced services. Students & Borrowers. Eliza got started at her college newspaper at the University of Virginia and interned for Bloomberg, where she spent a summer writing a feature story about plastic straws. You can contact ECSI directly to verify if ECSI if your student loan servicer. As of February 14, 2010, all alternative educational lenders are required to send new borrowers three disclosure statements and a self-certification form. 650 College Dr. Dalton, GA 30720 (706) 272-4436. Beginning in August 2017, ECSI will assume responsibility for servicing the University's campus-based student loans including, but not limited to, sending student loan billing statements, processing student loan payments, forbearance, deferment, and cancellation request forms, and providing quality customer service to our student loan borrowers. Which of these loans will be affected? Copyright 2018 Regents of the University of California. She is based in Washington, D.C. Assigning Editor | Public policy, student loans. For student loan borrowers, the school's financial websites often direct you to create an online account with the ECSI. ECSI processes the payment twice, which leads to the misleading and insufficient fund while checking the accounts, a student claimed, Others claim that they never received any paper works for public service loans, Failing to set up an automatic payment plan and ACH transactions properly have also been filed, Long waiting for customer supports when getting at ECSI, Even the complaint board has also received a complaint on the ECSI which states that the ECSI business practices have been downright greedy, Many customers do say that their service is awful and find it hard to navigate around their website, Moreover, ECSI charges fees for online payments. In some instances, you will be required to sign a Truth in Lending Disclosure as part of the payment plan set up process. This key is unique for each student to keep things secure. Typically, a variable-rate loan has a lower introductory rate than a fixed-loan rate loan. Refund Select | Cashier's Office | Aims Community College When you register on the ECSI website, you will create user ID and password. ECSI. Online payments -They make provision for payment through three means such as - online, direct payments(recurring ACH payments), e-check (single ACH payments) or credit card. After you receive your Heartland Key from ECSI, you will need to register on the ECSI website to access your account information and take advantage of expanded payment options and electronic statements. We are not a lender, broker, credit card issuer or financial or investment adviser. You can also print copies of your billing statements through your ECSI account online. Other student loans that are serviced have also received complaints and have been sued by the borrowers as soon as the new servicer couldn't live up to the expectations. so you can know the right questions to ask. Please note that the rates and terms on this website are estimates and may change at any time and/or differ from your final rate and terms. Follow up with the 'Continue' button next. If your loan payments havent begun or youre not sure which company is your servicer, log in to. It has great functionality but its not complicated. Start here to learn how to register for a user profile, find your account key, connect an account to your user profile, and more. Heartland ECSI services federal Perkins student loans for the government. Editorial Note: This content is based solely on the author's opinions and is not provided, approved, endorsed or reviewed by any financial institution or partner. You are required to choose a security question and keep the answer protected for your personal use only and log in later. Process monthly payments and extra payments. This might happen if a servicers contract expires and is not renewed, for example. Scholarships, Explore Best Student If you are notified of a servicing transfer, you should do the following: Download and save your payment history from your online account or request a copy from your original servicer. heartland ecsi refund strayer university. We are a for-profit company and receive compensation from a partner when you apply for and receive a partner's product through Mentor. Under school name, enter Georgia Gwinnett College, then provide requested information to verify your . The effective date of the University's new service contract with ECSI is August 1, 2017. You can make additional payments over the phone or via online chat. 2.What happens if I miss a monthly payment for a payment plan? ECSI hours of operation: Monday - Friday, 7:30 a.m. - 9:00 p.m. If you are requesting deferment for anything other than at least-half time student enrollment, you should complete a new deferment form, have it certified per the directions on the application, and send the signed and certified form to the following address: Forms received after August 1, 2017, will not be processed until the transition is completed, which is expected to be around Mid-August, 2017. You can also print copies of your billing statements through your ECSI account online. When evaluating offers, please review the financial institutions Terms and Conditions. Customer Service Rep I (Current Employee) - 100 Globalview Drive - March 20, 2017. After you receive your first billing statement from Heartland ECSI, you will need to register on their website to access your account information and take advantage of expanded payment options and electronic statements. Clients & Schools. If you did receive such a letter, be sure to set up your ECSI profile and cancel any automatic payments with your previous servicer. Borrowers have given a mixed review of ECSI as a student loan servicer and in terms of the company's customer service teams too. 2. Variable APR includes a 0.25% discount when you enroll in autopay. All financial products, shopping products and services are presented without warranty. The action you just performed triggered the security solution. If a complaint doesnt help, you can contact the Federal Student Aid Ombudsman Group. Customer Service: Live Chat: heartland.ecsi.net Phone Support: 1 (888) 549.3274. 3.Why is it necessary to sign a Payment Plan agreement? Federal student loan servicers: Who are they and what do they do, The name of the company sending you a federal loan bill every month is your servicer. . The Perkins loan program which also encompasses defense loans and national direct student loans was available to undergraduates and graduates with exceptional financial need until the federal government shuttered it in 2017. Your account number is included in all written and electronic communication from ECSI, but you can also search for it through ECSIs website.