Press question mark to learn the rest of the keyboard shortcuts. If you the seller were in the wrong and the return request is for a legitimate reason, you can simply respond in the case comments that you accept the return. Sometimes its best to just cut your losses and accept the returnespecially if you know you are the one in the wrong. I put one comment on the listing asking if they intend to ship around day 5-6 and if no response, I just cancel as soon as Posh lets me. Fast shipping and buyer protection. Poshmark . HOW TO AVOID HAVING A CASE OPENED IN THE FIRST PLACE. However, the ones that supply services are at least seeing some growth. So posh approves the return but give me only 2 business days to ship it back. Disclosure: This post contains affiliate links. Hello Poshmarkers! Seems pretty rotten for the seller who sent a significantly more expensive item. Most buyers are honest people who want what they purchase, but there are scammers out there that do things like this. If there are no complaints within 3 days of receiving the product, Poshmark shall release funds to the seller, and once a sale is confirmed, there will be no refunds. Reddit and its partners use cookies and similar technologies to provide you with a better experience. how did you ship back? Shop Home's home styles Green Cream Size OS Bath at a discounted price at Poshmark. Here's the exact verbiage from Poshmark's return policy: $7.97 FREE Expedited (1-3 day) Shipping on orders over $500! Outcomes are typically return approved, denied, or funds released to both parties. A cancellation occurs before the item is shipped out. Obviously whatever youre doing to help them must really be working. A Poshmark employee decides the outcome of the case. I'm screwed because I was banking on wearing it to a themed party next week. We will re-release a new version after further test and iteration. The seller said it wasnt hers. SMDH. As an online seller, cases and returns come with the territory, so you need to figure them into your business model. However, there are times when the seller may be on vacation or face other circumstances that prevent them from shipping promptly. Description: All in one 18 piece embroidered bathroom set from homestyles set includes, fabric shower curtain w/ hooks, multi size towels and 2 carpets. If youre a smoker or you own pets, thats another thoughtful piece of information to add so buyers know what to expect and can accommodate any allergies. Go to your Account Tab (@username). Answer (1 of 4): First, I'm not sure how Poshmark can blame the courier for an empty box. in the bottom right-hand corner, or on the web, select Help > select Invite Poshmark Support > select Yes to confirm. Select My Sales. This works well for sellers who: feel uncomfortable knowing buyers can see their responses in the cases message thread, feel uber confident the return request will get denied as the buyer is clearly citing a reason thats not accepted under Poshmarks policy. Seller posted a confusing description. If this happens to you, open a counter case advocating to be reimbursed the full cost of the item or sale. I found another of the same bag.just left the seller a message asking if it was still available. After all, cases happen to the best of us! I received something from Poshmark that I did not order. Full refund. I wish you put it back to the way it was I hardly saw anything in the shipping is high. The seller pulled up a retail site listing indicating that the item was imported. Sometimes Poshmark will request additional photos from the buyer, so in those instances, it might take a bit longer to resolve. How should I return this? Wendy pepe You can list items using the 'sell' tab at the bottom of the app, and it will take you to the listing page. Were all human! The buyer found the item cheaper elsewhere. If the seller can ship the right item, Posh will usually provide shipping labels so the buyer and seller can swap the items and make the bundle whole. Just be patient and try to focus on other aspects of your business in the meantime. Ive emailed them asking and their only response is well check in on it. Ive noticed that it can take longer if, say, the case gets opened on a Friday since Poshmark employees are likely not working on them over the weekend. It's faster than emailing customer service. Click "My purchases." 4. Yes I will be shipping back to her, once I know how. Introducing Posh Ambassador II: A New PA Level, Poshmark Canada Turns Three, a Report by Poshmark, Poshmark Canada Turns Two, a Report by Poshmark, Poshmark Canada Turns One, a Report by Poshmark. The more you sell, the higher your odds areits as simple as that. Poshmark does not have a direct messaging system between buyers and sellers (although there is a workaround), so if there are any disputes or problems, you typically go to Poshmark first, they are in control-in the drivers seat with you and the seller in the back seat. Once your account is set up, you can start selling things right away. Here is my theory. They give u the full amount back and I agree with the 2 days its ridiculous and mine was during Christmas week. Do your best to address the case and see it resolved, then move on to making more sales. In most instances, you should provide a response to an open case. As you may know, we recently rolled out a new default sort option for search to launch a more relevant search experience for all Poshers. Amount may vary by promotion.***. I contacted Posh to see if they'd remind her to ship, and they did and sent me an update about it. It arrived today. One buyer from Mercari was super responsive and friendly to fixing the situation. How to approve a wrong item return request If a buyer has filed a return request for a wrong item, you can approve the return request if you agree with the claim. Sold by shortyx06. It's likely something of little or no value like a pair of socks or filler paper. You have 3 days after delivery to inform us if the item has been misrepresented by reporting the problem in the Poshmark app or website with supporting photos. That makes no sense. Same situation just happened to me too! 3. Press J to jump to the feed. The buyer is welcome to reposh the item using my pictures. This means that I may receive compensation when you click on a product link or purchase an item linked on this site. Sales on Poshmark are final. Click here for details. I am very nervous, I've worked very hard on closet :(, New comments cannot be posted and votes cannot be cast. So the buyer cannot open a case due to fit or sizing issues that are not in your control. I purchased a very expensive item and the seller hasn't sent the item and it has been two weeks. I opened a case so I could return it. Their policy states that if an item is rejected the buyer has 5 days to return the item after you send them a return label. I bought a romper June 16 and I told the girl I need it for a party. You purchase an item on Poshmark. [emoji49][emoji49][emoji49][emoji49][emoji49][emoji49][emoji49]. If they respond, but then don't follow through, I also cancel as soon as they've missed whatever deadline they said they'd ship by. Do they have a legitimate reason? I must have mixed up the labels. By the way, I created a handout on 200+ top-selling brands to know to help you make more sales. Utilizing Poshmarks video feature is another great way to prove the condition of your item. I purchased a very expensive item and the seller hasn't sent the item and it has been two weeks. I open a case on Posh immediately and supply photos. @Tangie4242, I think we would all like to know what the super secret Number of other aspects are so we could make sure we have them covered, Hello, Thanks in advance Measurements were included in the listing OR the buyer did not request additional information or measurements about the item. I think a lot of us have mixed up orders like this, which is a human error, but at this point the blame lies with the other buyer. You bear all risks associated with any such transactions. Answer (1 of 2): While a seller themselves can't recharge you, as they have no power to do so, Poshmark can, you are also under a contractual obligation to pay for the item and cannot cancel unless it's within a certain time period (3hrs- unless you accepted or made an offer to a seller, in which. PM knows it would be hard for the very active sellers to pull out now bc it has taken so much time, energy and money to get to where they are at PM. I bought a nice coat from a poshmarker in the past. They may not know that they cannot return items due to fit. You in? I'm PISSED to say the least. Check it out, here! The Poshmark company and e-commerce website is a legitimate business where buyers and sellers can share used clothing online. It is May 7th and I am being faced with a tough choice of either withering here or pulling up and giving my business to a different platform. It's the norm now so go ahead and use it. Rest assured that they'll be able to help you. To approve the return: In the app Go to the Account Tab (@username). Submit these if you think it will help your case. ; Select My Addresses. Poshmark doesnt allow returns of one item in a bundle or a partial refund. 1 | Not disclosing flaws The most common reason for return cases opening is that the seller didn't disclose everything that was wrong with an item. The seller receives a completely different item. Buyers do not care how many followers you have. Tracy SunSVP of Seller Experience, Poshmark, Please go back to the old way!!!! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I was suppose to be a white turtle neck sweater but she sent a regular sweater, both items are white and on her posh page so Im sure she just got confused. Still reply and provide that policy for the Poshmark employee to note. She order wrong item we. Right now most retailers that sell goods have been the hardest hit by inflation as well as lack of consumer confidence. Before you respond, evaluate the reason for the buyers return request. And follow these tips to avoid cases and these tips to protect yourself in the future. Ask yourself: if someone were to screenshot this message thread and put it on blast, would it reflect well or poorly upon me? Im sorry, Ive never sent packages. ), 7 Tricks That Will Instantly Improve Your Poshmark Photos, 9 Essential Tools Every Poshmark Reseller Should Have, Quickly Grow Your Poshmark Sales With This Time-Saving Tool. Review From a Seller Whos Made Over $77,000 On The App, The Truth About Why Your Items Arent Selling On Poshmark (And What To Do About It! They care whether or not you have the item they are searching for. If you can't be bothered to actually read the item description and respect the seller's policies, then you really shouldn't be on Poshmark. To add an item to a buyer's Bundle: Go to your closet. According to Poshmarks return policy, a buyer can only submit a return request for the following reasons: The item received is not as described (e.g. Thanks for being here anyhow! After all, there is a real human being behind the scenes at Poshmark and your fate rests in their hands. If not, you can open a counter case. To report the problem: In the app Go to your Account Tab (@username). It's now June 24. Welcome to #thePoshLife, a blog by Poshmark! Poshmark is a popular website for selling lightly used clothes. But your business will not come crashing to the ground because of a few returns (and if it doesits time to rethink the sustainability of your current business strategy). Some Poshers recommend addressing the Poshmark employee instead of the buyer as it keeps things less personal and potentially lowers the risk of dialogue spiraling into an argument. A few weeks later I received my package. They advertise only for new sellers. Hi, Paypal holds the money in escrow and pays the sell after you receive the item and are satisfied. New comments cannot be posted and votes cannot be cast. Ah, nevermind, kind PFer's..I see on Poshmark that my offer did expire on it's own! Having a case opened on Poshmark is essentially a buyer requesting to return an item. I ordered 3 items this month on Posh. I am new to Poshmark, it's been over two weeks since I submitted a bid..and nothing. Cases typically take 1-2 days to resolve. Would you PLEASE switch me to the test group that is selling? You can offer discounts to people who like your items. When you receive the item back, check it to make sure its in the same condition as when you sent it. An item is missing The item is not authentic The seller sent the wrong item However, a buyer cannot request a return because the item didn't fit or they changed their mind. I used Paypal. Including measurements helps give buyers the most accurate snapshot of what theyre purchasing. Theres no harm in having a case opened against you or accepting a return. Secondly, according to Poshmark's policies (see below) they don't start processing a refund until you have received the return. If the return is due to something questionable about the item, research the item online to pull up stock photos and retail descriptions of the items.