|}CWM[]*C:5m6n~5V}xwm]\M^^uwHYc'{{u9+jt4o\>-{67['aN~_aR,X,,EQ+:#W9u^P5B-9;+u A=3I{ ,ymxd1g9f)y>G#|DQaFAFaFAFa.A.a.A.aAaA@ @ @ @ @ @ @ yyx He has more than 35 years experience in the aviation industry across regional, domestic and international operations in both the premium and low cost carrier sectors. Our Board of Directors combines deep experience and diverse perspectives to ensure we're delivering against our strategy and meeting our responsibilities to investors and other stakeholders. Qantas was one of the first airlines to introduce an integrated Safety Management System in the 1990s, which we continue to evolve. stream ", A licensed engineer told ABC's Four Corners: "The planned work for the night, we used to get through it, what they planned for us almost every night. "For pilots, job security is everything," he said. Opens in new window. Rob holds a Bachelor of Commerce (Economics) from the University of Melbourne and a Master of Business Administration from the Kellogg School of Management at Northwestern University in the USA. better managing the behaviour of customers. Compliance measures are used as a tool to address identified risks. Board Charter View PDF Audit Committee Charter View PDF Compliance, Safety & Responsible Gaming Committee Charter View PDF Risk Management Committee Charter View PDF Our sports and arts sponsorships are focused on supporting elite Australian talent and helping our national teams excel in global competitions. Every employee and contractor is aware of risks to the business and their responsibility to manage those risks, and we encourage employees to highlight actual or potential concerns. Yet its own employees, and not just union officials, raised these concerns with Four Corners. During FY22 this included: The Business Integrity & Compliance team support the business on meeting the requirements of human rights related legislation, practices and standards, including through assessment of suppliers in our supply chain assurance program. 2. Similarly, Qantas Airline is likely to suffer from the consequences of economic recession. The Board adopted its Board Charter (PDF) on 1 September 2003. This process is designed to identify, assess, monitor and manage all business risks, including strategic, operational, financial, and compliance risk. Our commitment to strengthening business resilience and fostering a risk aware culture creates the foundation for sustainable performance and adaptability to respond to shifting market conditions. Cyber Security Policy; 5. We believe in showcasing Australian success on the world stage and, in turn, inspiring the next generation of Australians to aspire to great things. The Board has approved charters for each Committee: Audit Committee Charter (PDF) Nominations Committee Charter (PDF) Remuneration Committee Charter (PDF) Safety, Health, Environment and Security Committee Charter (PDF). Thats how we create value for our stakeholders, opportunities for our people and world-class experiences for our customers. Our commitment is reflected in ourCode of Conduct and Ethics[PDF],Human Rights Policy Statement[PDF]and ourModern Slavery Statement[PDF]. Therefore, there is a risk for the reduction of the Qantas Airline domestic market. We support that growth through tourism marketing partnerships with the Australian and state governments, and our own extensive marketing and media strategy. All items in the FY21 Results Presentation are reported on an Underlying basis, unless otherwise stated. The drivers of this result were consistently strong travel demand, higher yields and cost improvements from the Groups $1 billion recovery program that is nearing completion. Qantas Airways Limited ABN 16 009 661 901. Qantas' new first-class cabin will debut on Airbus A350 service to New York and London in late 2025. Credit: Qantas. The Qantas Group is committed to transparency on key performance indicators, including environmental, financial and social. . Harassment in the workplace is not tolerated and is a form of discrimination if it is based on an unlawful ground such as gender, race or disability. Opens in a new window Tinos current portfolio includes Group Finance, Group Procurement, Treasury, Investor Relations and Mergers and Acquisitions. To find out more about how Qantas is advancing the best of Australia, "But what we're seeing at the moment, we're seeing them occur multiple times in the day. The Qantas Group is announcing changes to its Group Management Committee, as the national carrier moves into a new phase of growth and renewal. However, the veteran pilot who held voluntary positions with the pilots' association for a couple of years is dismayed by Qantas's approach to industrial relations. OurModern Slavery Statement (PDF)outlines in detail the measures the Group had to take to ensure its survival, including the potential human rights impacts, on our people, operations and supply chain. They include the Qantas Constitution, Board committees, the Qantas Group Business Practices document, and a range of other policies. Resistance to Qantas's proposal from the flight attendants and their association crumbled. Book and Service View policies and guidelines Fares and Ticketing View policies and guidelines Changes, Reissues and Refunds View policies and guidelines Ticket Taxes, Fees and Charges View policies and guidelines Specific Needs View policies and guidelines "It takes a long time to become a pilot. The policy must also clearly define the roles and responsibilities for managing risks; often in large organizations there is a risk manager who oversees the risk management framework and processes. Likewise, the existing competitors are likely to intensify their competition to either increase their market share of maintain their competitor advantage. We have a responsibility not only to meet expanding foreign and domestic anti-bribery legislation, but also to ensure that our business partners and those in our supply chain operate with a consummate level of integrity. It is intended to ensure a consistent approach to risk management throughout the university. He has also been a press secretary and senior political adviser to various Australian political leaders and Ministers and worked as a journalist in newspapers and television in Australia, the US and UK. Prior to joining Qantas in 1996, Naren worked for Air Pacific (now Fiji Airways) for 12 years in various executive roles, including Chief Operating Officer. Andrew was previously the founder and Managing Director of a large public affairs firm that was acquired by the Ogilvy Group in 2001. The Qantas Group encourages Disclosing Persons who have reasonable grounds to suspect a Disclosable Matter to make a disclosure via the following channels, by: Further information about how to make a disclosure, and additional Eligible Recipients is available in the Policy. Immediately prior to her appointment as Chief Customer Officer, Vanessa was the Executive Manager of Sales and Distribution with responsibility for the airlines revenue through all sales channels including key corporate and agency accounts. And, above all, achieve the highest standards of safety and integrity. _^)%Ngx:(uC$[[$[[$[[$[[$[[$[[d"Ssmf_:'c[tlWzgpf J endstream endobj 37 0 obj <> endobj 38 0 obj <> endobj 39 0 obj <> endobj 40 0 obj <>stream click here. Qantas Airline: Risk Management Plan Part 2: Risks Facing Qantas Airline Group The risks facing Qantas Airline can be identified as illustrated in the diagram below; SWOT Analysis Diagram Other Tools and Techniques Tool Identification Techniques Probability and Impact Matrix Risk Data Quality Management Expected Monetary Value Analysis The frequency with which the Board is informed about issues depends on the significance of the specific risk. and Audit Committee, review Qantas Management's establishment and operation (within the risk appetite set by the Board) of an enterprise-wide operational risk management system which is designed to identify, assess, monitor and manage operational risk throughout the Qantas Group in relation to safety, health, environment, security and He held the position of Executive Manager, Group Safety and Health between 2009 and 2012, following six years at Jetstar as the Group General Manager, Flight Operations and Safety where he was a founding member of the Jetstar senior management team in 2004. A summary of indicators can be found SHOW MORE Prior to joining the Qantas Group in 1999, Mr Evans held a number of corporate finance roles with Caltex Australia and KPMG in Australia and the UK. Tino has significant experience in the Transport industry in both Commercial and Financial roles having worked for a number of Airlines. If we identify material risks, we will not transact with suppliers until those risks have been resolved. Some staff we spoke to worried that what they view as the nickel-and-diming of staff is approaching a point where it could affect safety. The Qantas Sale Act requires the Constitution to contain specific provisions designed to reflect Qantas' position as Australias national carrier. ", When asked if it wasfair, MrJoyce replied: "It's a necessity for us to keep our business going.". Qantas Group Management The CEO is responsible for the day-to-day management of the Qantas Group, with all powers, discretions and delegations authorised from time to time by the Board. Alan Joyce says it's "not good enough" thatQantas customers have been been dealing with flight delays, cancellations and lost baggage over the past few months. It expresses our commitment to provide for, or co-operate in remediation in line with the guidance provided under the UNGPs where we identify we have caused or to which we may have contributed or be directly linked to harm. Risk management is systematic, structured and timely. Commercial experience with contract management Contract Engagement, Review and Execution Policy; 4. Group CFO 4. 2008/09 Qantas Data Book . The role of CEO of Qantas Domestic and [] Read more Qantas takes a proactive approach to managing risks in our supply chain. The entry of the new players in the industry will increase the competition and this negatively affect the Qantas Airline profit. The costs being used for normal business operations may exceed the capital making it difficult for the company to progress. The Annual Report contains key financial information about Qantas, as well as important operating and corporate information. Qantas risk management practices capture threats and opportunities that have been assessed using the QRAG, with risks reported to Executive Management based on their significance (risk rating and/or consequence levels). A $200 million investment in operational resilience delivered a significant improvement in operational performance for customers. Scope With a focus on continuous improvement, the Group is seeking to build on our established compliance program by investing in technological platforms that will support our management of business risks and meet the growing expectations of regulators worldwide. Opens in a new window Many of our employees donate their time and skills to good causes. We can't name the many employees we spoke to because they could be sacked for raising their concerns. Opens in new window. <>/Metadata 362 0 R/ViewerPreferences 363 0 R>> On 1 May, Qantas announced changes to its executive team that will take effect on 1 October 2019. Mr Evans was the Chief Financial Officer of the Qantas Group from March 2010 to February 2015. View the highlights from the latest and previous Investor Days as well as the accompanying Australian Stock Exchange (ASX) releases and webcasts. Qantas plans to hire up to 8500 staff including pilots, cabin crew and engineers in the next 18 months. As part of our wide-ranging contract with the Australian Government, the Group maintains an open dialogue on a number of issues that directly impact our business, including in relation to human rights. No sponsorship is available at . With the right risk-management method, accompanied by diligent reviewing of your investments, we work to mitigate the risk to your retirement savings by minimizing exposure to market uncertainties and tempering the effects of inflation on your portfolio. The Qantas Group adopts a proactive approach to enable identification, evaluation and effective management of the risks and opportunities that arise. The Board has established Committees that are responsible for considering detailed issues and making recommendations to the Board. Under the Qantas Group COVID-19 Vaccination Policyall Australia-based new employees of a Qantas Group entity must be fully vaccinated with an Approved COVID-19 Vaccine and provide Evidence. On the other hand, it could suggest that skill and experience, an important layer of defence, has been eroded. Qantas was one of the first airlines to introduce an integrated Safety Management System in the 1990s, and we continue to evolve it. Prior to March 2010, Mr Evans roles with Qantas covered many areas including a number of senior financial roles within the Group, commercial and business analytics and the implementation of major business change initiatives; scheduling of the international and domestic network, ticket pricing, revenue management and airline operations on the day; as well as readiness activities for the arrival of the Airbus A380. i_2vXqG}[CLwb"9 yv@VnC1_o_Snh>;7ZwL,tqXzbT4ZXFOQL0"lDV[] ]PG%d0DXlsGLh:@H"I"M0FqyPgthnaE\PDNqsuTPPj:BHzU;"&/=TTy:G5O0&[Z[nk;CO`xYaGhHJ{e~,^ZB*BXKaaPtxcN$7^jr}Pq On the other hand, it could suggest that skill and experience, an important layer of defence, has been eroded. Following ongoing discussions with the Department of Home Affairs about the repatriation of deportees who have not been granted asylum by the Australian Government, the Department has updated its Persons in Custody (PIC) form so that airlines are advised whether an individual has outstanding proceedings before a court or tribunal prior to international transportation. Additionally, the attempts to lay off or retrench some workers may result into litigations that will cost the company heavily. The costs of maintaining staff will contribute to negative impacts on the company profits. We report our progress against the framework goals through half-year and full-year results announcements, quarterly trading updates, our Annual Review and Report, our Annual General Meeting, regular Investor Days, and other ad hoc investor presentations. "In terms of pilots, of the things that Qantas has done very successfully, because the law allows them to, is that they've acquired or set up subsidiary airline groups," Mr Lucas said. Since operationalising our Supply Chain Assurance program weve continued to assess how we interpret and respond to risk. The Company's risk management policy provides the framework to manage the risks associated with its activities. Legal Matter Policy; 8. Our Group Financial Framework - introduced in 2015 - aligns our strategy and key performance metrics with long-term shareholder goals, enabling consistent, year-on-year comparisons. Nominations Committee: Richard Goyder (Chair), Jacqueline Hey, Belinda Hutchinson and Antony Tyler. Jetstar Asia Airways, based in Singapore and managed by Newstar Holdings, majority-owned by Singapore company Westbrook Investments (51 per cent . Qantas responded by applying to have their existing enterprise agreement terminated and push the employees back to the bare-bones-award safety net, with significantly lower pay and benefits. Today we apply the same systematic approach to all risk disciplines, not just aviation safety. The Qantas Group beliefs anchor our internal priorities and initiatives, including investment in training, effective communication, rewards and recognition, and commitment to diversity and inclusion. Two words showed something was wrong with the system, After centuries of Murdaugh rule in the Deep South, the family's power ends with a life sentence for murder, With Prince Andrew's sweetheart mansion rental ending, King Charles offers compromise that shocks his son, Flooding in southern Malaysia forces 40,000 people to flee homes. The Qantas Group works with partners to make a positive impact in the community, address disadvantage and extend opportunity. He joined Qantas in 2006 as General Manager Strategy, then CFO and Head of Commercial for Loyalty and was Group Deputy CFO from August 2009 before being appointed Group CFO in March 2015. Mr Gissing previously held the position of Chief Executive Officer, Qantas Regional Airlines Group responsible for QantasLink branded operations. From 2018, we intend our climate change disclosures to align with the recommendations of the Taskforce on Climate-related Financial Disclosures (TCFD). Watch Four Corners' full investigation into the chaos inside Qantas tonight at 8:30 on ABC TV and ABC iview. Today we apply the same systematic approach to all risk disciplines, not just aviation safety. Prior to that, Vanessa was Senior Vice President for Qantas across the Americas and New Zealand; Executive Manager of Commercial Planning, where she was accountable for network planning and revenue management; and Executive Manager for Product and Service where she oversaw transformation in catering, airports and network aimed at driving better commercial and customer outcomes. It is usual for each risk to have a named risk owner. He was Chairman of the International Air Transport Association between July 2012 and June 2013. Platinum Asset Management Ltd ( ASX: PTM) The Platinum share price is down 17% to $1.89. Third, any lucrative business will attract new competitors. The Qantas Board of Directors is responsible for confirming that Qantas has an appropriate corporate governance framework to ensure the creation, protection and enhancement of shareholder value. And it was only realised it was done the wrong way just before the cargo hold was supposed to be closed.". Full time permanent position based in New York, JFK. The Qantas Group's strong governance frameworks are overseen by the Board of Directors and the Group Management Committee. Last year, Qantas proposed a new agreement to its international flight attendants that involved significant and deeply unpopular changes to rosters and other conditions. Volatility is part of the Qantas Group's everyday operating environment, whether it's in the prices we pay for fuel, business and consumer confidence levels, weather patterns across our global network, or broader geopolitical events. Our approach Responsible lending Our credit policies incorporate consideration of ESG risk, regulatory requirements and voluntary commitments. Opens in a new window :`lw COVID-19 is the biggest challenge ever faced by global aviation and its impacts will be felt for some time. It is the intention of the Qantas Group to require employees to be vaccinated against COVID-19 and this is being explored in all our international locations. It can come with a hidden cost to morale. For consumer brands especially, protecting value is also about maintaining a social licence to operate. So when we think about sustainability today, we define it in simple terms. endobj If we identify material risks, we will work with suppliers to remove the risks where possible, and otherwise to substantially mitigate them. We test the strength of our culture through annual employee surveys and analysis of retention and turnover, using the insights to find out what's important to our employees and how we can improve in future. Com , 2016). Famously, on October 29, 2011, Qantas chief executiveAlan Joyce grounded the entire Qantas fleet worldwide, leaving tens of thousands of passengers stranded during an industrial dispute with pilots, engineers and ground-handlers. Our sophisticated risk assessment utilises known bribery and corruption risk indicators and incorporates the Groups established risk assessment procedures to identify potential risk and, where required, to introduce adequate controls to mitigate that risk. A summary of indicators can be found hereOpens in new window "I think it's fair to say Qantas is a militant employer," professor of labour law at the University of Sydney, Shae McCrystal, told ABC's Four Corners. We monitor global developments in governance, laws and business practices, and work collaboratively across our global footprint to ensure we continue to meet these standards.