The macro itself is working fine. And of course, I just tested the challenge 4 again and I passed! I dont see any check box under layout properties of Knowledge. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Sounds like an easy oops! Could you share some details of what you have? "Can you please help me, what am I missing? Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. (Not the "standard platform user", just "standard user"). (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. Below are tips and gotchas for each report / dashboard. Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". Open a Case in the service console.2. Leave a comment for the Trailhead Baby! Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. These have different SLA milestones an agent has to hit its the same in this section. Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! It is reason i m getting this error. hey,yes it was, i figured out after you replied. But I didn't complete it. A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. A mistake I have made many times as well! However, if you are admining a Service Cloud setup then I highly recommend going through the Superbadge, especially if you are moving over to Lightning as this takes you through the features from the Lightning perspective. He laughs when I poke his nose and tries to take toys out of my hand. Theyre such a useful way to remember what needs to be done before you start. Sounds like you need, The instructions mention that agents should be able to decline requests. HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. You also get personal insight into the life of a Trailhead Baby! Thanks! By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. I am not sure whether its correct or not. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. Wait 24 hours then re-create the process. Select edit page4. Even clicked edit and save for the profile after changing console settings. I'd just give it 24 hours then recheck the challenge. If easier, feel free to email me some screenshots- rebecca@capstorm.com. Look at the page layout again- there is another item you will need to add. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! "I named the process :"Cloud Technical Team" !Not sure what is going on .. Sorry . It still gives me the same error that it isn't found. Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. I have enabled the knowledge user check box in the user profile. Did you create a new console? Activate your knowledge groups and sub-groups. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. No. Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. When I made mistakes, I simply reverted to the last saved version. The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you! Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. Unfortunately, the more I mess with it - it feels like I'm hosing my trailhead org. How would you enable people to select cases from an organised list? Help with Superbadge Service Cloud Specialist step 4. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? In the worst conditions, Ursa Major panels produce ~25% of maximum power. Keep working, great job i believe you should like my post home care specialists. baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Did you perform any particular action to get the email available on the console ? Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. It is now working. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. My brother has started to play with me! Intermediate case users can access both lists of cases. Hi John,Could you please let me know what would be the work capacity for Basic Cases and Advanced cases, i have set it up for 20 each and 100 for overflow configuration, couldn't pass the challenge.. If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. I was convinced I was missing something and racked my brains over it. Hello. sportsbet korsan taksi hacklink sportsbet vbet taksi hacklink vbet mrbahis, Book your first outdoor furniture in UK, Visit: rattan garden furniture, slot sitelerikralbet betpark tipobet mobil deme bahisbetmatik kibris bahis siteleri poker siteleri bonus veren siteler4GT, This afternoon, I added a genius wig in an attempt to look a little older and more experienced. Why the change of heart? Ensure you create the Cloudy Weather Resolution automated action. Knowledge Basics for Lightning Experience. Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Gosh how frustrating! please help. Does this help? I don't know what else to try. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. Could you share a bit more details on what you have done for this step? Add to Trailmix. An action can be added to the page layout. This comment has been removed by the author. Or "on demand email to case". Thanks for your time! This comment has been removed by the author. Still not sure what Im talking about? I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. Issue was with the Lightning Page Layout. It has to be so simple. Good to hear!!! Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. Nice and informative blog! Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. If you haven't taken the Onmi Channel module yet, now is a good time! My problem was that I had 2 users with the same name: Ada Balewa. Was this badge FUN or what?! Tried it all, from custom : support profile to standard user, even admin. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. Hi,Oh I got it! Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. rebecca@capstorm.com. Telecom Billing System2. Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Ask Question Asked 2 years, 8 months ago. Any help! Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart.