What is the viagogo complaint handling process? 2.3 Username and Password. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. https://topclassactions.com/wp-admin/admin-ajax.php, Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining Nationwide Status, Customer Files Viagogo COVID-19 Ticket Refund Class Action, Do You Qualify: Brain and Memory Supplements Class Action Lawsuit Investigation, COVID-19 Refund Policy Challenged In Class Action Lawsuit Against Premium Seats Ticket Broker, Do You Qualify: Bank NSF Fees Class Action Lawsuit Claim Review, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. The watchdog is examining the proposed tie-up after reaching an initial conclusion that it could severely reduce competition. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. It states that one of the sites key features, and the reason buyers prefer it to other secondary marketplaces, is the Viagogo Guarantee.. We do not control the information provided by other users which is made available through the Site. We disagree with such restrictions and think they are not beneficial to fans. If an event is rescheduled, the customer's tickets remain valid, per our terms and conditions and therefore they are not entitled to a refund.'. This does not prevent us from varying these terms without reference to them. Ticket listings are a representation of actual seat location. South Shore Hospital recently announced that personally identifiable information and protected health information of more than 115,000 patients were exposed in a data breach. Shiflett is challenging Viagogos alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19. Estereo Picnic Tickets. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. Coronavirus outbreak: cancelled or postponed events - can I get my money back? Taylor Swift Tickets. your claim status, claim form or questions about when payments are Many events have been postponed or rescheduled, rather than cancelled, due to coronavrius. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . When a Metallica concert was postponed in 2019, Viagogo told some ticket holders they had to send their tickets to Ireland for a refund. Viagogo-cancelled event and refunds. Are you still waiting on a ticket refund for an event canceled due to the pandemic? Waste Management Phoenix Open Ticket. Apparently not. According to Viagogo, the court should conduct a rigorous analysis to determine whether the plaintiff accomplished her evidentiary burden in establishing the appropriateness of class treatment. 4. It said it would speak to the consumer rights body the Competition and Markets Authority (CMA) about Viagogos behaviour. They take your money with no intention of even giving you anything for your purchase. Certain cold-product lines labeled as Read More, Have you experienced engine oil contamination within your model year 2019-2021 Honda CR-V or 2018-2021 Honda Accord vehicle in California? Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation. Viagogo will never pay you after you sold your tickets and you can never get back your money. I have called over 30 times half of them tell me oh yes your event is canceled im going to escalate your case and the other half lie and says no your event is only postponed. During this time, the Site will be temporarily unavailable. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee, subject to the limitations set forth herein. By using our Site, You agree to accept this Agreement. By clicking a link you are consenting to this. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which . Online ticket seller Viagogo has come under fire for refusing to refund customers for events that have been cancelled or postponed due to the Covid-19 pandemic. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. The company argues that the court would need to identify which Class members would prefer to take the voucher than a cash refund. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Editor, Marcus Herbert. Sellers should use our automated online confirmation process. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. Pretty straightforward, you'd think? Please add me Celine Dion Golden 1 Sacramento Ca want my money back. Faye has now been refunded by her bank after making a chargeback claim. The organiser will tell you how to get a refund. These firms are required by the industry's self-regulatory body, the Society of Ticket Agents and Retailers (Star), to refund the ticket's face-value price when an event is cancelled. 'I wrote back and told them there's no way it should take several months to process a refund,' she told us. Carnaval Barranquilla Tickets. Which? Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. This is so we can promote the sale of tickets and items that You list for sale. 'We always advise customers to purchase tickets directly from us through TheOpen.com or from authorised providers which are listed on the website. 'Viagogo told me that because I'd agreed to their terms and conditions, I wasn't eligible for a refund and would have to relist them on their website if I wanted any money back.'. A Which? For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. the price it is sold for on the primary market). I was issued a 120% credit voucher automatically for the canceled BTS tour and I want a cash refund. However, the Viagogo refund cancellation class action lawsuit argues that this is in direct conflict with the companys stated policy. Melissa Taylor paid over 270 for two Wireless Festival tickets in June. contends that Viagogos action is in direct violation of the companys stated policy. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Dave Chappelle Tickets. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its Viagogo Guarantee and give her a refund if the event was canceled. 2.15 viagogo Guarantee. Arctic Monkeys Concert Tickets. Which? 6.11 Permitted use. 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. viagogo does not take title to the underlying ticket (to the extent such title exists), and the actual transactions are between the Buyers and Sellers. found tickets for Hamilton at Victoria Palace Theatre being sold for 714 per ticket and in breach of the venue's T&Cs. Viagogo reviews, customer feedback & support. 4.3 Sellers Shall Not Include Promotional Material with Tickets. . Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. Tony Wood has been trying to secure a refund for his tickets to The Open Championship 2020, after receiving an email from Viagogo claiming the event had been postponed. Andr Rieu Tickets. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. that reports on class action lawsuits, class action settlements, Viagogo had a selection of how much did you want to spend for a ticket. Some sites, like Viagogo, have already said customers will get a full refund in the event of a cancellation. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. 'My best friend's wedding had been rebooked for the same date in 2021, so I wouldn't be able to go,' she explained. They do not say they are going to charge such fees per a ticket . If you bought your ticket from SM Tickets in SM Department Stores, Eastwood, or Lucky China Town and you paid in cash, you need to surrender your ticket . The refund will be received from the Event Organizer within 30 days. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement To be a member of this Site, You must agree to accept the terms in this Agreement. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Also, the customer always has the option of listing their tickets on the platform if they can no longer attend the new date.'. . In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Knotfest Japan Tickets. The orchestra said in a statement Tuesday that ticket buyers will be offered refunds. ! Invalid tickets are defined as anything where buyers are refused entry. . If you're still not getting anywhere with the primary ticketing company (such as Ticketmaster or SeeTickets), you could try going to the small claims court as a last resort. But Viagogo countered the move by filing documents presenting arguments why the court should deny the request. You can also reach out to us onTwitterorFacebookor via email atOutreach@ConsiderTheConsumer.com. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Ha*Ash Concert Tickets. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Concert cancellations blamed on Delta variant, but some ticket buyers struggle to get refunds. Even after I provide my bank statement to them and their . It asserts that one of the primary benefits of the site, and the reason customers choose it over other secondary marketplaces, is the Viagogo Guarantee.. S75 will be a grey area as Viagogo are not the promoter of the concert, thus they are not breaching the contract. Which? We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. viagogo AG is registered in Switzerland, Company No. spiritus Forumite. ', Viagogo explained, 'If an event is completely cancelled, the customer is entitled to a cash refund or 125% voucher. The difference between 'cancelled' and 'postponed' events is . According to reports, this guarantee ensures that customers will receive a full refund for their purchased tickets if an event is canceled. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in . Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Eric Clapton Concert Tickets. NOW THEY CLAIM I OWE THEM THE MONEY FOR THE TICKETS I HAVE HAD TO WASTE SO MUCH TIME TRYING TO RESELL ON OTHER PLATFORMS, This is insult to injury and I have been told by my credit card company that they may consider me the thief even though I made no money from the resell, VIAGOGO did, they have now been paid TWICE for the same tickets and they refuse to refund the new buyer either. Including any such items constitutes a material breach of these terms and conditions. Please add me to this list as I am almost 100% sure I got scammed. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. You also agree not to separately contact the Buyer at any time for any reason. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.11 and 2.16, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). It states that if an event organiser offers tickets to . administrator or law firm. If the event . To post a ticket for sale on viagogo You must first register with the Site. Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. They also had another 150.00 dollars worth of fees per each ticket. However during the pandemic the response times may slow down. (you can see two date on their site) The Eagles are playing that night at the American Airline Center. 'We would welcome the opportunity to work directly with event organisers so that fans get maximum access to events, which we believe should be the ultimate goal of everyone in the industry.'. A Viagogo spokesperson said: 'This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being rescheduled or cancelled. . Viagogo, the suit continues, has made clear that it reserves the right to withhold payment or collect repayment should an event be rescheduled or canceled. 6.7 Third Party Information. Elton John Concert Tickets; Andr Rieu . The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. Many event managers have already committed to providing refunds for cancelled events. We have given fans who have purchased tickets from us the option to either transfer their tickets to the staging of The Open next year or request a refund. To sell tickets, a Seller lists the tickets in the Site database. When Your Event is Canceled or Postponed. Then I sold the tickets to a friend and couldnt remove my listing in time before it sold on viagogo, you know, since they refused to refund me. Gordon Scott had a similar experience, after buying a ticket to Leeds festival to see headliners, Rage Against the Machine, on the Friday night. South Shore Hospital disclosed in February 2022 that highly sensitive personal and medical information belonging Read More. 'They're refusing a refund on the basis that the tickets can be carried over to next year's festival,' she told us. If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. 'Eventually Viagogo offered me a refund but I don't think many people have the tenacity to hound them like we did,' he told us. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Two other consumers, who used Viagogo to buy tickets to the golf Open Championship and a My Chemical Romance gig, said they had got their money back only after appealing to their banks. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. 'It's been a bit of a headache and I don't know where I stand with anything.'. Bruno Mars Tickets. The CMA also asks event organisers to ensure that, as a minimum, restrictions are clearly disclosed on the event's website and the first page of the purchase process of all official sellers. 1. If you bought your tickets directly from the event organiser or primary ticket retailers, such as See Tickets or Ticketmaster, you'll have extra consumer protections.