I have moved into Gloucestershire. If you currently receive Travel vouchers you will receive a renewal form at your registered address. This can be done by visiting a participating library only. You will need to renew manually which you can do online: Please note online renewals can only be made 8 weeks before renewal and up to 2.5 years after expiry. Forgotten your Username? Two weeks before your current bus pass expires you should receive a new bus pass in the post. Bus Operators may wish to download the documents below which contain information about the Scheme for 2016/17 and the reimbursement rates. Higgins, Telford & Wrekin Councils Customer Services Manager, said. Please still, Older Persons bus passes will normally be automatically renewed. Renewing an older persons bus pass. If a bus pass is no longer needed, or if someone has died, then the pass should be returned to the address on the back of the card, with a covering letter explaining the reason why. As required under the Gloucestershire Terms and Conditions the Gloucestershire pass should be returned to GCC, return address is on the back of the pass. Transport For London Buses (you cannot use your pass on the Underground, DLR or Trams), Downloading an applicationformfor older persons or disabled persons bus pass at the. March 2023 renewals. Customers will receive their new pass to the registered address at least1 week before their current pass expires. A 5 administration fee will be required for a replacement bus pass. Seniors can visit both TheBus Pass Office at the Kalihi Transit Center, or Satellite City Halls to pick up a HOLO card. thurrock.gov.uk uses cookies to make the site simpler. Residents are eligible for these passes on the grounds of: If your question is not here you cannot find the information you need, please call the enquiry line on 01452 426265. It is being used by the person whose photograph and name appears on the pass. You can make updates to the following details before your bus pass renews: your appearance. Using your card. Our Where you caught it and at what time, along with your destination. Can I use my disability-related with a companion bus pass in other parts of England? Wed like to set additional cookies so we can remember your settings, understand how people use the service and make improvements. Births, marriages, deaths and civil partnerships, Frequently asked questions about concessionary bus passes. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has. If you have moved since your last bus pass was issued and have not notified us of your change of address, please take evidence of your current address (eg council tax or bill, bank statement) to a participating library to arrange for a renewal pass to be issued to you. renewed people had to fill in forms and submit photographs but we have scrapped If a disability-related pass holder wants a replacement bus pass there is a 5 replacement charge. Your bus pass will be automatically renewed unless you have applied under disabled person's bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. Strong passwords contain 10-12 characters and combine uppercase and lowercase letters, numbers and symbols. What type of medicine do you put on a burn? Can I use my bus pass on Night Buses, such as N94 (Chelt to Glos). Will receive a renewal form, as evidence is required to obtain a new pass. If you have moved address since receiving your bus pass, please notify us of your new address . You can renew your pass by completing an online renewal form below, by contacting our information line on 0345 600 0659 or by writing to us at SCC Free Travel Bus Pass, PO Box 212, Waterlooville, PO7 6ZN For further information contact: The National Rail enquiries telephone number is 08457 484950. Renewing, updating or cancelling a bus pass. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. Bus pass - renewals and replacements March 2023 renewals Automatically renewed passes were produced on 24 February 2023 and are being sent out in the next few weeks. Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. The expiry date will normally be five years from your birthday. Like paper bus passes, Senior HOLO cards are available for riders 65 and older with valid identification. The most likely reason is that the issue of new concessionary bus passes coincides with changes being made nationally to the smart card operating system. All rights reserved. If you need to cancel a bus pass for any reason, please send us your request by email and include details of the pass. You do not need to renew an igo card. The cookie is used to store the user consent for the cookies in the category "Performance". If you cannot apply online for any reason please contact us. Disabled person's bus pass . They may not be renewed automatically if your pass is not scanned locally between 1 March 2022 and 24 February 2023. Read and contribute to the 20 readers' comments . This form can be completed and returned in the envelope provided with your form. Likewise, if you are under age 66, a Free Travel Card will issue on being awarded an Invalidity Pension, Blind Person's Pension, Disability Allowance, or a Carer's Allowance. We will either renew your bus pass automatically or send a letter that tells you how you can renew it. Applicants whose pass was issued due to a disability will continue to be automatically renewed. If you pass does not register on the card reader on the bus, we won't know the pass is being used. You will need to apply to your new local authority for a new pass. Please note you will require your customer number to complete the form (This can be found on your renewal letter). You won't need to renew your bus pass when it expires. National Bus Pass Bus pass renewals Older person's passes Older person's passes are issued for a period of 5 years and are renewed automatically as long as we can see that they have been used in the 12 months before expiry. You will not be able to use My Bus Pass to renew your pass unless it has an expiry date betweenMarch 2020 and March 2023. You'll need your current pass in order to renew. We cannot accept applications any earlier than 2 weeks before you become eligible for an older persons bus pass. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. We only need this if you want us to contact you and we won't keep it once we've replied. It is not valid in Wales* or Scotland. Blackburn with Darwen: You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 2years. You can apply for your renewal bus pass online. I am a disabled pass holder, will I receive a bus pass renewal letter? If you send us different evidence, your pass may be delayed or refused. . Daily fare: $2.00. Older People (blue stripe on the right hand side):Your pass is usually renewed automatically. Renewing your older persons bus pass If your pass is due to expire and your address has not changed, well renew your pass automatically and send it in the post at least a week before your old pass expires. Essex County Council is not responsible for this. However, in respect of other disabilities we might ask for a copy of updated information to enable us to renew your pass. Disabled Person's Renewal Form - LANCASHIRE RESIDENTS ONLY Failure to do this may result in you not receiving your renewed bus pass or renewal reminder letter. How long will it take to get a bus pass following a renewal/application? If it hasn't arrived 1week before the expiry date, please tell our Passenger Transport Unit. Find out which bus company you wish to comment about on our bus operator contacts page. This website and payments services are provided as a managed service by South West Smart Applications Limited, 14 High Cross, Truro, Cornwall, TR1 2AJ. However, you may visit "Cookie Settings" to provide a controlled consent. No, the English National Concessionary Travel Scheme requires that Travel Concession Authorities provide passes that enable free travel on any local bus service in England at all times on Saturday, Sunday and Bank Holidays and between 0930 and 2300 on any other day. Before your pass expires, we may send you a letter inviting you to renew it manually. Can I use my OAP bus pass on trains? We also use third-party cookies that help us analyze and understand how you use this website. 5 Other ways to apply. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. You can renew your bus pass up to 8 weeks before it expires. However, if you have only used your bus pass in London (where the Oyster system does not record your journey) you will need to visit a local participating library who can arrange a free renewal bus pass for you. Bus companies have been informed that they should accept concessionary bus passes that cannot be read automatically provided that: If you have difficulties, please report the matter immediately to the bus company on whose service you wanted to travel. It tells you about: Bus passes are issued for up to five years. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Lancashire: Can I use my bus pass on National Express Services? Higgins, Telford & Wrekin Councils Customer Services Manager, said: The last time bus passes needed to be There are several factors that could cause your new bus pass not to work other than a faulty card or a fault with the on-bus ticketing equipment. Disabled people can qualify under the following categories: A person applying for a bus pass must provide the evidence to show their eligibility. If your card does not scan the driver should accept it providing that it's in date and the photograph is valid. Where can I get a bus pass for an older person? "With companion" entitlement is specific to Gloucestershire so may not be available elsewhere in England. Completed renewal forms will be processed and new vouchers issued approx. Your bus pass will be renewed automatically. Major investment in boroughs schools continues! These cookies ensure basic functionalities and security features of the website, anonymously. If you have moved address since receiving your bus pass, please notify us of your new address (including proof) so that we . Can I use my English senior citizen bus pass in Scotland? If you have received a letter from us and would like to renew your pass, make sure you have your current bus pass number to hand and renew your pass on the My Bus Pass website. All content 2023 Southend-on-Sea City Council. Your older person's bus pass is valid for four years. Concessionary Bus passes are accepted on Gloucestershire Park and Ride services, but only as a concession and a reduced bus fare will still apply. However, we do recommend that 'recorded delivery' is used if valuable documents are being sent. However, if you have moved, you need to tell us as soon as you move to ensure that we have the correct information for you. with no need for anyone to fill in any forms or submit any photographs. Check service availability with your bus operator andread our summary of the changes to bus services before applying for or using your bus pass. These are mostly people who have held a bus pass since at least 2008 and will now be . For further information see www.gloucestershire.gov.uk/fairprocessing. This might be a letter confirming your eligibility and asking if you wish to renew. An older persons bus pass has exactly the same benefits as a disabled persons pass. If youre not a Medway resident find out how to renew for an older persons bus pass outside of Medway. system now generates new passes automatically at least a fortnight before the No, concessionary bus passes are not accepted on the night Buses. How does violence against the family pet affect the family? If you have not received your pass 2 weeks before its expiry date, please call us on 03000 418383. N94. No, your bus pass cannot be used on National Express services. The list of these services is on the GCC web site, under Transport. Auto-renewal for an older person's bus pass. If you have moved house since the last time you were sent a bus pass, you will be able to tell us about your change of address at the same time as renewing your pass. The new pass should take no more than three weeks to arrive after you have applied, but you should apply as soon as possible because your current pass will stop working on the expiry date shown on your card. The eligibility for an Older Persons Bus Pass is set by the Department for Work and Pensions. We are happy to help all customers in understanding what evidence we need in order to quickly and easily renew a bus pass. When can I use my concessionary bus pass in Gloucestershire? Blackpool: Your bus pass will be automatically renewed unless you have applied under disabled person's bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. New smart cards are issued free by Nexus, except where a change of name or photo is required, but holders must apply to get a replacement. If you'd prefer to have a disabled persons pass you will have to provide sufficient evidence that you are eligible for a disabled person's pass and pay a 10 replacement fee to have your pass category changed. The new pass should take no more than three weeks to arrive after you have applied, but you should apply as soon as possible because, . You also have the option to opt-out of these cookies. Please ensure that you keep us informed of any changes to your name or address. Our free email alerts will help keep you up to date with the things that matter to you. We will write to you if we need new evidence; if you do not hear from us you need not worry as your pass will be renewed automatically. The new pass is free. Please see their Bus Passes for Older or Disabled Residents page for more information on how you can apply online or in person, as well as how you can renew a pass. 5 How long does it take to renew an older persons pass? If you lose your igo card you can apply for a replacement from TfGM by phoning 0161 244 1000. pensioners. You need to check the expiry date and apply to the council for a new one if you're is due to expire. Contact us on 0300 456 0100 or email concessionarybuspasses@wiltshire.gov.uk to receive individual advice. If you destroy the new pass instead of the old one, you will need to pay 10 for a replacement. You do not need to reapply for your bus pass. For those people needing to apply for their renewal this too can now be done byApplying online. How much longer should the Sun remain in its stable phase? five years For more information please call 0345 200 0388 or email:help@canigetapass.org.uk. You can get an older person's bus pass when you reach State Pension age. Older people become eligible for a bus pass at the now equalised, male and female, age of retirement. The county council will not reimburse you for any charges levied by medical specialists or advocates. Can I use my pass on Trains? You may need to provide proof of your new address. What do I do with a bus pass which is no longer needed? These cookies track visitors across websites and collect information to provide customized ads. This should include: -. Renewing your Bus Pass. Copyright Lancashire County Council 2022. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 5years. Essex residents who are applying for an older persons or disabled persons bus pass for the first time may apply to Essex County Council. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Please provide them with as much detail as possible about the journey you wished to make. Your bus pass is valid for use on all registered Bus services within England, so if you are visiting other places you should be able to use your pass. Customer who lives in Gloucestershire, but near Welsh border can use their pass to get to near Welsh Towns Chepstow or Monmouth but not to travel on around Wales. We will automatically renew your older person's bus pass at least 2 weeks before your current one expires if you have used it: on a bus with an electronic pass reader. I currently have a disability-related bus pass with companion entitlement. GCC understand there was a discount being offered for some local train travel. For example, if an applicant provides a blue badge number as proof of entitlement, we will in most cases issue a bus pass that expires on the same date as their blue badge. We use some essential cookies to make this service work. If a bus pass has been stolen and the customer provides the police crime number there is no charge for a replacement pass. Changes To Renewal Of Concessionary Bus Passes. If you have any problems using your card, it will be necessary for you to contact the bus company directly. At a participating library who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. Please note that if your pass expires/expired on 31st March 2023, your pass may have been automatically renewed, if you had used the pass in the 12 months prior to December 2022. If we send the bus pass to your old address, there will be a 10 fee to send a replacement to your new address. Logo: Visit the Southend-on-Sea City Council home page, Find out more about cost of living support, Renewing your bus pass or reporting it as lost or stolen, Births, deaths, marriages and civil partnerships, Communities, neighbourhoods and the environment. Under normal circumstances, you can travel free if you board the bus between 9.30 am and 11 pm on Mondays to Fridays and any time at weekends and bank holidays. igo card for 11 to 16 year olds. What is the cause of the card not working? This will depend on whether an applicant's disability is long or short term and also the type of disability 'proof' that is provided. If you havent received a pass 2-3 weeks before renewal you can try to, Disabled persons bus pass renewal letters are being sent for customers do not have automatic renewals agreed, but you can, what to do if your pass is damaged, lost or stolen. Login to renew or manage your Bus Pass and to keep your details up to date. On National Rail services in London, travel free after 9:30 weekdays, and any time on weekends and public holidays. Username Password Forgotten your Password? new pass.. Application forms for the 'English National Concessionary Travel Scheme . You have moved since your last bus pass was issued and not informed us. What do I do about my concessionary bus pass? We are happy to help all customers in understanding what evidence we need in order to quickly and easily renew a bus pass. Lee Higgins, Telford & Wrekin Council's Customer Services Manager, said: "The last time bus passes needed to be renewed people had to fill in forms and submit photographs but we have scrapped all that. However, GCC has not been involved in this. My new bus pass has been refused by the driver. applies to approximately 12,000 people, the vast majority of whom are Changes to personal details Older Persons Bus Pass Older Persons Bus Pass Concessionary travel (including bus passes) for older residents and people with disabilities is run by Staffordshire County Council. You can start using your new pass immediately, just like you would with a new debit or credit card. You should allow 6 weeks for your application to be processed. In London, you can use your card on buses but not on the Underground Train services. Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. Park and Ride Services and Airport Transport Services: it will be necessary to check with the Bus Operator or the Local authority for that area, prior to travel if they accept concessionary bus passes, and if any charges apply. On Your Side - Helping eligible residents to be cared for at home, Children in Telford and Wrekin can learn to swim for free, 10 by 10 - 10 things we want all children to try children before the age of 10. However, an age-related pass holder will need to pay for postage or for the cost of the phone call if they use our telephone renewal service. By clicking Accept All, you consent to the use of ALL the cookies. Tyne and Wear residents whose concessionary travel card (free bus pass) expires in the next few months are being warned they need to fill out an application form to get a new one. No it is not possible to issue an age-related bus pass "with companion" entitlement. Please return the bus pass to the address on the back of the card with a note explaining the reason for return so we can update our records. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. If you have received your letter already and are ready to renew your pass, please visit the My Bus Pass website to renew. This can be done online or at a participating library. This will be. If you have any questions, please contact Essex County Council by calling0345 743 0430. Passes that were automatically renewed should be received by 1st March 2023. Your renewal letter will include a list of the evidence we accept as proof that you are still eligible for a disabled person's bus pass. Some rural services in Norfolk will accept concessionary travel passes before 9.30am on weekdays. If you were sent an automatic 12 month extension to an older persons bus pass during 2021 we will automatically renew your older persons bus pass for an additional 3 years. Are senior bus passes renewed automatically? You can find the following on this web page: Your bus pass is valid in the following locations at the following times: An Essex companion pass is available for those who have difficulty travelling without assistance. However, you may not be allowed to use your bus pass on night buses i.e. If you do not receive your new pass, or have changed address since your last pass was issued, please contact our information line on 0345 600 0659. If you live in England and are of retirement age or an eligible disabled person, you are entitled to an English National Concessionary Bus Pass. We'll renew it automatically and send your new one in the post at least 3 weeks before your current pass runs out. Alternatively, you can renew your pass online. Your new pass will be valid for 2years. If your pass has already expired you can still renew your bus pass. Age-related pass or vouchers. You must let us know if you have changed address over the last 2years and your bus pass is about to run out. Other Scottish passes arent accepted on the trams. Please use the eligibility calculator at www.gov.uk/state-pension-age to find out when you will become eligible for a pass. Analytical cookies are used to understand how visitors interact with the website. If you have an age related pass or travel vouchers, we will automatically renew them when they expire. If your pass is due to expire in 2 weeks and you haven't received a new one, visit MyBusPass to renew manually. Your old pass will stop working as soon as your new one is used on a bus or on 31 March, whichever comes first. If you have not received either a letter or full pack call us straight away on 01452 426265. We will post your renewed bus pass 18days before the old one expires. The cards offer older and disabled people free travel in the capital It does not store any personal data. Youll need to provide proof of identity. If an age-related pass holder wants to replace a lost, damaged or destroyed bus pass there is a 5 replacement charge. Gloucestershire County Council offer the Statutory Scheme, as required by law, which is Monday to Friday 9:30 am to 11:00 pm* and all day Saturday, Sunday and Bank Holidays ( but not on the late-night buses, after 11 pm)*In some rural areas where there are very limited bus services customers may be able to use their pass on a bus before 09:30 am. Disability-related passes can be valid for 1 - 5 years. Open all. Freedom Pass expiring: How and when to renew London travel permits. You will need to pay 10 to replace this pass. Concessionary bus passes will no longer be renewed automatically. Do not include common words or names. Your new pass will be not sent until a week before your old. Births, deaths, marriages and citizenship, Free bus passes for older and disabled people, Applying for a disabled person's bus pass, How we look after your personal information, British Sign Language (BSL) introduction to our website, Automatically renewed passes were produced on 24 February 2023 and are being sent out in the next few weeks. The pass is valid for the journey being undertaken, for example at the right time of day. Find out more about an igo card. LANCASHIRE DISABLED PASS HOLDERS ONLY - If your pass expires in the next two months and you have not received a renewal pack, we may not have your current address, please print off the renewal form below and follow the instructions on the form to renew your NoWcard bus pass. My new bus pass will not work when I place it on the smart card reader on the bus. Older person's passes which have NOT been digitally in use and recorded on a local bus route within the previous 12 months will not be renewed automatically, but may be renewed upon request.