Took it in to the dealer, they took photos of both sides, said the front cap has pulled out, opened a work order and submitted a warranty claim. Chris leaves and now we wait to see what happens. Taken for minor issues to warranty within the 12 months period believing the "bumper to bumper" warranty. While were walking around the camper I noticed a rip on the top of one slide out and pointed it out to Chris and said well maybe that was a potential spot and he said he will caulk it to fix it. The dealer is working with us but horrible camper. 15" tires which allows for "LT" tire replacement. But, he said the actual work was done after our one year date, so the warranty expired on everything except the AC. Warranty after one yr they declined to fix cap issue.Frig issues not running on AC .. found problem fixed it myself, Now to explain the issues with our 2020 Embrace model: • On August 9th I decide to evaluate the camper for any other issues now that I know Chris will be visiting us to make sure that we cover everything or at least have him answer any questions we may have about the RV. • We called Campers Inn immediately upon opening the next day August 9th 2019 to report the issue. We get the receptionist who answers the phone and when we ask to speak to Russell she states he not in and seems to be very bothered that we would even of called to ask for him. Camper was less then 6 months old when I turned in a claim. They sent out another and we sent that one back. These models are half-ton towable and packed full of features you will want on every trip. I wanted smooth-sides, gutter extensions, electric jack and, preferably awning, ladder (it does not have, nor can one be added we were told, but our telescopic ladder works), outside shower, large holding tanks, black tank rinse, larger shower and bathroom, oven, larger fridge, stove and sink covers, slide out with cabinets over the couch/dinette (we only have them over the couch), an island bed, dinette, and fabric shades. Read Reviews. When we walked inside this trailer and immediately saw the rear bath (that was large, with a larger shower, and plenty of storage), then we opened the walk-in pantry/closet door and saw all that storage room at the same time the salesman was saying it had a king bed, my husband said, "Sold!" Come to find out.. the tank was not held in with braces thus the tank tilted and will not empty the entire way. This Camper trailer is a great little trailer. Back out in the living area, we were shown all the fancy lights that are even on the stove knobs, and the salesman pointed out the included TV and fireplace. Chris look inside and out and said he wasn’t sure where it was coming from but would document it and let his manager know. Read about the experiences consumers and owners have had with Cruiser RV Embrace RVs and view their reviews and ratings on various aspects of them. He looked around and stated he had no idea where it was coming from and his attempt to fix the issue was to empty about a half bottle of caulking behind the weather-strips to the slide out – See attached picture. So again we call Campers Inn again immediately upon opening on August 14th, 2019 to report this issue and see what the plan was going forward. These models are half-ton towable and packed full of features you will want on every trip. We got it for the price they had quoted us for the "2018", which my husband loved. We chose this unit for the lightness, but stable, our tow vehicle was a 2008 Ford Explorer with towing package and V8. This camper is 19 months old and not in very good condition for being that new. It was soaked so another leak. The ½ ton lighter duty truck towable, feature-packed, Embrace is everything you need for your relaxing weekend getaway or extended family vacation. The awning began to leak, the flush tank spout leaks water on the power cord and plug in, spot in the floor is damaged and now my led lights on the front of my camper are turning yellow when burned instead of the clear like they did when new. Just bought one year ago being new. HAVE IT REPLACED!!! These models are half-ton towable and packed full of features you will want on every trip. We as the customer now have to wait because Campers Inn doesn’t want to foot the bill for these products, what should of happened is that if they were on board with this solution then they would come out and install and figure out the billing later on in their accounting office. All-round good unit. • On June 7th 2020 we experienced our first rain storm and to our extreme disappointment we experienced water infiltration in the same exact spot as the 2019 model, coming from under the wood where the couch sits on in the slide out (See attached pictures and videos) I pulled and camped n higher elevations in N. Cascdes, and Glacier Natl to the plains. The slide has never worked properly. After several attempts from the dealer we still don’t have our problem solved. Love the camper! The water is dripping down the wall and onto the rug. Location of This Business 7805 N State Road 9 PO Box 130, Howe, IN 46746-9820 Email this Business Fell apart. We also replaced the matress with memory foam (but all rv matresses are crap.) STINK AND LEAK. We do love it, though. We called and we were able to get through to the receptionist and asked to speak to the Service Manager and she sent us to his voicemail. It’s bent and has wore down two tires in less than 1000 miles Large cargo capacity (payload 3500 lbs) decent size tanks for boon-docking. Have a look at the Cruiser RV Embrace, a Campers Inn RV Exclusive The floor plan is excellent. Chris also puts some weep hole plugs in the windows and stated that they were missing and usually come with them, I know that if a window has a weep hole you don’t plug them and they are meant to be open for a reason. In my opinion it is a great camper. We called and we were able to get through to the receptionist and asked to speak to the Service Manager and she sent us to his voicemail. We called Eddie Unger immediately when we knew of this issue and he had put us in contact with Chris Roy (service manager) and h. Let’s start with the 2019 Embrace and the issues we experienced: Bought shadow cruiser about three weeks ago. Got all the photos and all the paperwork filed. Best Price Guarantee! • On August 22, 2019 we experienced yet again another water leak and that was the boiling point for us and so we called immediately that day to report the water leak. • We call Russell and explain our extreme disappointment and frustration at this point and that sending someone out to caulk our camper is not a fix and we propose the idea of installing slide toppers to protect the top of the slides after doing some online research. We got it for the price they had quoted us for the "2018", which my husband loved. Now have a Dometic 320. Travel Trailer. I grew up on camping/Recreating. The company sure doesn't back their products at all. • August 13th, 2019 comes and we experience our 2nd water leak which is now coming in from the window to the right of the couch. As you enter, the bedroom is on your right, and the combined living and kitchen area is to your left. It still does what it had been doing, although not as bad. We were instructed to speak with Russell Griffin who was appointed the new General manager. Quality of workmanship on this camper is a 2 at best. You are sure to enjoy the vaulted ceiling, a charging station, oversized slam latch baggage doors, and a GoPower solar prep package. All of the lights and door frames have fallen off from poor building and craftsmanship, now the shelves in the pantry and everywhere else is moving out of the walls. Wondering if this company has gone under. • On August 22, 2019 we experienced yet again another water leak and that was the boiling point for us and so we called immediately that day to report the water leak. Everything was done to our satisfaction, that we could see there. I had never heard of the brand before and didn't care after seeing the inside. Its not fair for the customer to be put on hold because the company is trying to see how they don’t have to pay for them. The only complaint I have about that is that they glued wood inserts into the trim on the cabinet doors. • In mid-July we purchased a 2019 Embrace EL310 Travel Trailer to be delivered to our RV Park Ogunquit Farms in Wells, ME from Campers Inn RV of Kingston, NH We walked into the bedroom and saw that there was even a built-in dresser and cubbies/shelves, and that wonderful KING island bed. When I called our dealer to get it in to have the warranty work done before the year was up, I was informed that he "was very backed up, and we could bring it down, but it would just sit for over a month." He then said that the dealer would cover the cost of all other repairs they did on it. The dealer fixed it and now they work all the time. Pushed button for rear stabilizer leg and a bolt broke off from somewhere. They ended up sending us a whole fireplace, which only had half that worked. We discovered the shade for the door window after several camping trips. It was not on our "must-have" list, but we sure have enjoyed it, (once we got one that worked. There is a fan over the bed that cools down the coach. So my wife and I walk Chris around and show him all the issues we are experiencing focusing mostly on the water leak. We had our heater break our 2nd trip out in a snow storm. These models are half-ton towable and packed full of features you will want on every trip. Magnolia Springs Campground, GA. 137 RV rentals. It is in a convient place with easy one panel access below the pantry. We're American made, and that spirit lives in each of our RVs. • In late July to early August of 2019 is when the Campers Inn RV of Kingston, NH delivered our new 2019 Embrace and set it up to be seasonal as we would not be traveling anywhere with it Back to storage. He stated he would report his findings back and to let them know if it leaks again. We love it! We upgraded each time. Russell states that he would have to ask his managers if that would be something they would be able to do so we said fair enough and waited to hear back from Russell. Full Specs and brochures for the 2019 Cruiser RV Embrace EL260. So we leave him a voicemail and wait for his call which he does return the next day. After more than 2 months I got a verdict. The faucet in the bathroom is mounted so far back on the counter you can barely wash hands under. 166 RV rentals. You are sure to enjoy the 6' 11" vaulted ceiling and solid-surface countertops, as well as the hardwood cabinets with hidden hinges. This Travel Trailer is perfect for anyone wanting to explore the great outdoors in style. Research 2018 Cruiser RV Embrace Ultra Lite Series M-240 standard equipment, prices & specs at NADAguides. Inside mouldings seperated. With any Embrace travel trailer by Cruiser RV you can camp during any season with a heated and enclosed underbelly and the 2" duct for forced heat to the tanks. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. Went through two under warranty! Great warranty right? They sent a new board, which my husband installed, but it had heat and no lights. • I can’t recall exactly when Gregg did call us back I believe it was the next day or two later after we called a couple more times to speak with him as our frustration level was increasing due to the situation at hand and lack of customer service we were receiving. We weren’t happy that they couldn’t narrow it down or at least put us on hold to call Chris to attempt to get some form of ETA. The Bathroom is huge and a large shower. Russell wanted to schedule a service appointment for someone to come out to our camper to assess the situation. 2018 Cruiser Embrace EL280, If you have been searching for a private rear bunkhouse, a king size bed in the front bedroom, and an exterior kitchen then your search is over! So again we call Campers Inn again immediately upon opening on August 14th, 2019 to report this issue and see what the plan was going forward. • In mid-July we purchased a 2019 Embrace EL310 Travel Trailer to be delivered to our RV Park Ogunquit Farms in Wells, ME from Campers Inn RV of Kingston, NH I had contacted that company directly when ours went out the first time we used it. We did notice a few "issues" with it the first time we took it out. I also have the switches for electric stabilizer jacks and wish I had jacks as its difficult to hand crank and or drill, doesn't do the trick. It has an outdoor kitchen complete with a sink, stove, and mini fridge. I expected to find some, since my first three new rvs all had some. • A week or so went by and we had not heard from Russell and so we called the store to speak with him and of course you can’t get a hold of anyone so we hang up and call again after a little while. (See pictures attached) No major issues at all. We have only had 2 issues. Cruiser Rv Overview Cruiser Rv was first mentioned on PissedConsumer on Dec 12, 2012 and since then this brand received 64 reviews. This Cruiser RV Embrace Ultra-Lite EL280 travel trailer includes these features, plus more! • We called immediately to Campers Inn to speak with Gregg the General Manager and it was told to us that he was no longer the GM at this location. Here is our 28ft bunkhouse model with tall ceilings, king size bed, a bunk room that has 4 bunks, and pull out couch. 36.0ft. • On June 1st 2020 we opened the camper and everything was good and no issues had arouse during the winter. • On July 14th, 2020 we woke to a saturated rug near the couch like it had always happened with both models but now a new spot by the dinette. I found some issues that I wouldn’t call major but were enough to show Chris that they are an issue after investing $30,000 on a brand new camper and would like fixed. The Cruiser Embrace is ideal for campers who want all the comforts of home in a trailer that can be pulled by a lighter duty truck. • On August 8th 2019 at 3:30 am is when we experienced our first leak with water infiltration coming from underneath the wood that the couch sits on top of inside the slide out. • With the COVID Pandemic we were not able to open our camper until June 1st of 2020 which was a rule put in place by the governor of Maine Each is built with a one piece vinyl TPO membrane roof, a painted front cap with LED lights, tongue and groove plywood flooring, plus 15" rims and tires on Dexter axles. Purchased a new 2021 280QBS it has been in the shop now 4 times. The slide out had a leak from a seal. (See attached pictures) Overall Rating: Livability: Overall Quality: Floor Plan: Driving / Towing: I have owned campers my interest adult life never had any of these problems before. The quality is as good as other campers we have been in. Favorite feature is the outdoor kitchen, great for cooking outside of the trailer in summer like now when it's 95+. 2021 Cruiser Embrace EL250, New 2021 Cruiser RV Embrace EL250. It had the floor plan we loved and the best bathroom. The build quality is actually really good. We've added vent covers, slide awning, extra insulation board in the storage area (bed side), hanging hooks/tool holders in the closet for mops and broom, outlet with USB ports by the bed, & lots of other little convenience items ourselves. Read all the latest Cruiser RV Embrace Ultra-Lite EL250 information and Build-Your-Own RV on RV Guide's Trailer section. Russell wanted to schedule a service appointment for someone to come out to our camper to assess the situation. Description. Cruiser Rv was first mentioned on PissedConsumer on Dec 12, 2012 and since then this brand received 64 reviews.. 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