I ended up paying over $500 in the course of having them correct their mistake and they still refuse to refund me the money for their mistake. Regus is extremely recommended if you want to lose your hard earned money. My membership number is XXX-0000-11111-0000. Build your presence fast, anywhere in the world. Upon receiving your comments, I immediately checked with your centre manager and they confirmed that they have contacted you with a resolution. + Free Sample of Insurance Cancellation letter Template. Aspire Lounges is taking over from The House and My Lounge spaces in those latter three international airports. At Regus, the maintenance of our facilities is very important and we can assure you of our highest standards. As a member, you join a thriving, collaborative community of like-minded professionals, with opportunities to make new connections wherever your business takes you. You can provide notice at any time during your agreement term through your online account (www.myregus.com) and your termination will be immediately confirmed, as long as it's in line with the required notice. I really thought that this company would be a good option for expanding our business. I only know that I will go TO THE END OF THE EARTH to recoup this cost. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. You can reach out to them by raising a query via the online account (help section). Won't be a good idea until they change their management. 2.3. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! If you want to continue visiting Plaza Premium lounges in Australia and across the world, then DragonPass could be an option to consider. According to the contract terms, the last date of my membership with you is on {the date}. The process is anything but"efficient, ""simple, "or even clear. The company left an official comment to this complaint. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Please log on to your online account and check that your phone number and email address are correct. I have no complaints regarding your club and the facilities. I look forward to receiving more information from you. Thank you, That contract is illegal because i didnt sign for another year extension, it was theirs but they sneakily lengthen my contract wihout my approval. Kind regards, Again, I am an extremely low-maintenance individual that wanted to rent an office for four weeks. I hope youll continue to serve more and more people and make their life happy and prosperous. Turned up at 450 Bath Road, Heathrow. Obviously, this is an unusual and unpredictable circumstance during an unprecedented time. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Requesting your refund is easy. We appreciate your business. Such companies should not exist. The part that upsets me, is that we signed a contract for what we were to pay. Regus Reviews - 265 Reviews of Regus.com | Sitejabber Head of Customer Services. Format, 3+ Free Sample of Insurance Cancellation letter Template, 4+ Sample of Cancellation Letter For Credit Card with Example, 3+ Free Sample of Contract Cancellation Letter with Writing Tips, 4+ Sample ofCancellation Letter for Gym with Format, 5+ Free ServiceCancellation Letter Template with Sample & Example, 10+ Free SampleCancellation Letter for Various Purpose. Any that you do not require can be opted out through your online account. For example, if someone rents $500 a month, that`s $1,500 more, or 25% more when the person was probably budgeting for office space. * All prices quoted are valid at the time of application, based on 24-month contracts. How many days access a month do I get with my membership? Because if he expected it, why would he sign the contract? It is just because of the nature of my job. If you would like to cancel your Member Benefits, please enter your email address and we will send you an email immediately with instructions. I stayed with regus for a few years, everything is good despite the high price until I decided to cancel Please email me at lorraine.brule@regus.com with your company name and details. Askcenter staff for availability and pricing. In November, when my circumstances changed, I attempted to give 3 months' notice to end the Agreement, as required per the Terms of Service. Point Hacks is published by Point Hacks Australia Pty Ltd (ACN 622 987 160), a corporate authorised credit representative (Number: 504786) of MSC Advisory Pty Ltd ACN 607 459 441 (Australian Credit License: 480649), Search for participating airport lounges and eateries here . https://www.justice.gov/opa/pr/justice-department-takes-action-against-covid-19-fraud. Why? Did yours get refunded? For clarity, you were also charged a retainer top up. They charge your card for amounts more than stipulated on invoices! To cancel a membership that you sent to someone, simply click the 3 dots to the right of the member's name and select "Delete Member". Regus does not communicate with customers via telephone. Do not do business with this company! We pay those as well. We hold a pre-authorisation charge of GBP14.75 on all new registrations. Make it brief, not elaborate. Please know that we would not pass your account to a collections team unless reasonable efforts were made to contact and support you with any payment concerns; this is always a last resort. Due to covid, my business is shifting almost solely to an online service and I no longer need the office. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Your termination will be automatically confirmed by email. First month - $650 It goes against our guidelines to offer incentives for reviews. Can't believe these thieves are still in business/. We have tried speaking to the team at Luton and escalated this to their regional manager Erica but have not had any response. I had a membership for over a year. 370 resolved 164 unresolved File a complaint to Regus Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information ive been trying to get my money back ever since. "If you don't cancel my account and refund my money, I will drive to your location, and we can talk about this in person". We appreciate your business. This article was previously written by Matt Moffit. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. They denied any responsibility for their system malfunction. Orangetheory has a 30-day membership cancellation policy. One such way weve used before, is going through the Gourmet Society x DragonPass portal. This is to inform you that, unfortunately, I would have to cancel my membership with your club. Coworking - Spaces Michelle Spire 2023 Trustpilot, Inc. All rights reserved. Then, on 12/26, I received, "In regards to your agreement, a 3 months' notice is required to end the agreement, in which by 30th September 2021. And they do not have to provide any notice to you at all. He stumbled across the world of points and premium travel in 2015 and hasnt looked back since. We found a responsible person where we inform her about the problem. The activation fee is actually on the front page close to the box you signed confirming that you had read and accepted the agreement and is explicitly detailed. myRegus asks for Credit Card as well as DragonPass in Payment Details. Guide to the DragonPass lounge membership program - Point hacks Your email address will not be published. Find workspace. Global Customer Service at Regus. Tip for consumers:Stay away from this company!!! That exception is made on the understanding that an additional service retainer is payable. By rigidly and uncompromisingly forcing me to pay an entire year of rent for an office I will not use is a violation of an"efficient yet very simple process" that is communicated clearly. 205 0 obj <>stream We had to request our retainer (deposit) of over $6000 at the end of our lease. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I entered card for both. French has been your invoice and communication language since day one but Ive just updated it to English for you. The global pandemic has hit lots of businesses in different ways. Assistant Global Customer Service at Regus. You have not been charged fees for no reason, you have been charged correctly. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. We have received good reviews about our website and online app which allows our customers to purchase our products and access their accounts on the go. is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. I believe you must provide a 3-month notice (read your agreement). And, therefore continuing the membership is not possible anymore. Trustpilot is assessing this review in accordance with our flagging process. Subject - Membership cancellation Dear {Name of the Recipient}, First paragraph - It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. Michelle Spire This place are the worst of the worst. You can only revoke a membership attached to an active class. After several attempts back and forth- the contract doesn't stand and they are going to deduct a higher amount. Hope this helps clarify contacts and lack there of and proper notification is still in effect and not excusable by claiming the pandemic. What happens if the MEMBER`s rental budget is no longer available and is therefore unable to pay his rent? Its an automated process. A fixed term agreement is fixed for the term outlined in it; this is not us locking you in, this is how agreements work. Besides, the facilities provided by you are also impeccable. They answered us and asked us to show them an email we had sent with the specifications of the machines. However, it is not right for you to post a review anonymously with inappropriate words on this platform without giving us a chance to help you. 3. My membership number is XXX-0000-11111-0000.According to the contract terms, the last date of my membership with you is on {the date}. I signed a virtual office agreement only 2 days ago and after finding out i will have to pay 2 months in advance. All our agreements do not end automatically as mentioned in our terms and they should be ended online according to their notice period. This answer was rated: . Assistant Global Customer Service at Regus. On the other hand, this lease does not prevent Regus from suing the member unless it stops terminating the agreement by not making the agreed payments. Regus are not transparent with their pricing. Gain trust and grow your business with customer reviews. ", and they replied,"Please elaborate the reasoning a bit on why you wanted the contract early terminated. And why wouldn't he, he is sub-contracted to sell office space. I am a small business and cannot afford any of this. I was blessed to have the opportunity to be part of the church. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? My membership account number with the club is XXXX-XXXX-XXXX-XXXX. 11-20 people: Full refund in case of cancellation 10 days or more in advance. They are doing it on purpose so they will have excuses of not giving back your deposits, Tip for consumers:Dont ever stay with them due to their dishonest business practices. "To date, no one has communicated the process to me correctly, or at all, so I didn't get to experience the"great care"that he is referring to. I have a Regus lease and have been trying to cancel the agreement for the past two months. Platinum Plus costs about $300 more, but it really wasn't clear why. They are scammers, and incredibly dishonest. Access thousands of business lounges across the world simply turn up and get to work. CONSUMER BEWARE! endstream endobj 181 0 obj <>/Metadata 24 0 R/PageLayout/OneColumn/Pages 178 0 R/StructTreeRoot 39 0 R/Type/Catalog>> endobj 182 0 obj <>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 183 0 obj <>stream Michelle Spire Here are the steps Hannah took to get out of her Regus contract: I can imagine that this is the question that anyone who is not a lawyer could ask themselves first. - Since your membership only costs $20 per month and I cover all of your case costs, you do not have to pay anything out of pocket. This could be due to your account details needing to be updated. please give me my refund." Though the pages T&Cs havent been updated for COVID-19, the FAQs do state that you can contact DragonPass for a refund of an unused pass if you are unable to enter the lounge. How To Write Membership Cancellation Letter, Sample Character Reference Letter for Court DUI, Lease Termination Letter Template Format, Sample, & Example, Apology Letter Template to Mom/Mother Format, Sample & Example, How to Write a Letter Asking for Donations or Sponsorship, Sample Motivation Letter Template for Masters PDF & WORD [Doc], 4+ Free Sample Leave Request Email with Examples, 4+ Free Declaration Letter Template Format, Sample & Example. Note: If you`re bored with the legal language, I suggest you skip this section and move on to the part that explains step by step how Hannah got out of her Regus lease. To be Fair, in terms of facilities i would rate regus 9/10 despite its high price. Guests are not included, so anyone entering with you will be charged US$31 per person. Work from a private office by the day or for 5, 10, or unlimited days a month. Anyone can write a Trustpilot review. Community Sales Manager Job in Sherbrooke, QC at Regus For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Your email address will not be published. Hi Andrew, Im sorry you felt the need to escalate this. We'll help you find the ideal boardroom to host an event, a private room to interview candidates, or an inspiring space to run a training session. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. If youre after a traditional lounge membership post-COVID, then DragonPass has three options: If you only visit about four participating lounges a year, Classic might be your choice. It's a yellow button near the top of the page. In the next paragraph, you should ask the authority for confirmation of cancellation. For this reason, a Regus member probably doesn`t expect them to be able to get what they pay if they decide to sign a contract with Regus for office space. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. This is also very unfair as we are paying for an office that we are not using because of the heating. Pricing and eligibility depends on the lounge operator. You have been with us for several years and already experienced renewals. It is a fundamental legal doctrine according to which if two persons sign a contract in which one person agrees to pay money in exchange for the provision of a particular service by the other person, if the second party does not provide the service, while the first party continues to pay as agreed, it is generally accepted that the first party has the right to: cancel the contract without penalty. they overcharge u, randomly debited ur bank account and refuse to return it and claim their actions are legal as you already "sign the Terms and conditions" but the truth is u dont sign the T&C. Go to this page in your computer's web browser. Your email address will not be published. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. Could you please email me at lorraine.brule@regus.com with your company name and account reference (as displayed on your invoice)? Kind regards, The complaint has been investigated and resolved to the customer's satisfaction. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Youll be billed each month. They are responsive, cancellation and refund policy makes sense, and will cost you between 5 and 2 times less than Regus. I cannot wait to advise every person that I can against engaging with this organization. They reference their terms and conditions and just continue to charge me month after month. This comment was posted by a verified customer. Kind regards, Lorraine BruleGlobal Customer Service at Regus. Lorraine Brule Regus Won't Let Me Cancel | FairShake Complaints Library As a result, your current term will end on 31st December 2022. HOW DO I CANCEL MY MEMBERSHIP? - Member Services 2.0 I would love the opportunity to help further but havent been able to identify your account. Shut it down because I didn't need it anymore. To my horror, the contract sent was being auto renewed without my consent. You have forcibly taken 2 months` rent without informing us with the details of the deposit card. Companies like this should be ashamed of themselves that they have manipulate consumers into doing business with them. Some lounges cost more than the standard US$31 visit fee for members (especially in Australia and New Zealand), while others actually cost less (such as in Europe). Compare them below and choose the right one for your business. Business Profile for Regus Management Group, LLC - Better Business Bureau They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Search for participating airport lounges and eateries here . This was the most frustrating service that I ever experienced. Regus sold me a month-to-month office lease, but then when I cancelled before the end of 1-month, tried to extend my lease by an additional 1.5 months, and also refused to refund my deposit. Assistant Global Customer Service at Regus. The furniture they provided had locks on some of them and the staff had no idea where the keys were. She is used to taking advantage of people and in a position of power but when its her time to follow a contract she lies and cheats her way out. Hi Cami, Im sorry that you feel this way. Regus Online Account I paid for the service up until that point. I wonder if its to verify the card or if they are pre-charging me for the first lounge entry. Global Customer Service at Spaces. The unlimited Prestige membership makes sense for lounge lizards who clock up 14 or more lounge visits every 12 months. Lorraine Brule We have a team of specialists available 24/7 to help you find the best solution for your business. Unfortunately, it becomes evident to any Regus customer, particularly any short-duration customer with an eye on cost, that the company exists to extort its customers. Updated. This cost me: It then states that you must provide this written notice at least three months before that end date. You could browse the lounges participating in DragonPass, sign up for a free account, and buy access to one. Absolute disregard for tenants. However, there is no way to contact anyone at Regus directly - not by phone or email, and this appears to be by design in order to avoid the clarity that Kiran, the second customer service person who contacted me (12/26/21) wrote about. You should receive your refund within 30 days after your end date. Since Hannah is a lawyer, this is not the first question she asks, because she already knew in her case that the answer was yes. If you refuse to pay their bogus invoices they will send you to collections. Please note that depending on your email provider it may take a few minutes . Find another option. Furthermore, it's our goal to make this an efficient yet very simple process. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Transparency is fundamental to us and we always ensure that any concerns have been clarified before an agreement is signed. You have a business to run and our objective is to partner with you to help you grow even further. It was an outstanding experience at the gym. Melaleuca: The Wellness Company Please email me at Lorraine.brule@regus.com with your company name and details. Cancel Your Regus Contract - Typeform I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Sometimes they don't see my payments and kick me out of the system. In the next paragraph, you should ask the authority for confirmation of cancellation. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Who has the free mental bandwidth to keep track? Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Can I roll any unused coworking and office days into the next month? In conclusion, careful when u sign with regus. Michelle Spire Well done regus u are scum, Tip for consumers:stay with regus if u want to lose your money, Hi, Dont believe them they are massive frauds. If you need any support, please feel free to contact me at michelle.spire@regus.com with your account details. Once your agreement with us has been renewed, well confirm it via email. you pay $100 for membership for your first five months. Is a Regus Gold Membership a Worthwhile Elite Benefit? My membership account number with the club is XXXX-XXXX-XXXX-XXXX.I have no complaints regarding your club and the facilities. If you are able to travel in the near future, wed also recommend you look at buying single-entry lounge passes initially, rather than signing up for a membership. Lorraine Brule Setting up an automated payment is straight forward and can be done through the online portal. Hi Hannah, Im sorry if you felt the need to escalate this. It is unfortunate to hear that youve encountered a system error on our website during the purchase of the agreement. Interested in a product or service at this location? Membership: 2.3.1. No need to book in advance - just drop in to any of our thousands of locations in city centers, business parks, transport hubs, and service stations, worldwide. Get A Quote. i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. GO LITERALLY ANYWHERE ELSE. Here is a simple format for writing this letter , To, With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. We have asked for a complaints procedure from the team to raise this issue for months now and everyone keeps telling us we have no complaints procedure. If the answer is yes, then, according to this article, Regus could probably terminate the lease immediately, and Hannah would still be required to pay the remaining $3,861 due under that lease. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Your email address will not be published. They shut down my location with 2-day notice and then cancelled my agreement retroactively. Our dedicated teams work hard to help all customers but I can also help you have this resolved. And answer could take 2-3 weeks! I have been transferred to a new location. Go anywhere but here, Hi Eric, thanks for reaching out. Hi Vladyslav, Prices are subject to change and will vary depending on the specifically selected products and services. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. Give your team a place to focus, thrive, and grow, while we take care of all the details. I have had no regrets having my office here and am committed to staying with them. I understand youre dissatisfied and I apologize if we did not provide the level of service that you expect and deserve from Regus. It should also state the reason behind why you want to cancel the membership. This is absolutely the wrong advice, but I've done it in the past and gotten them to do what I want. Hi Mike, Im sorry if you felt the need to escalate this. You can change your membership when its time to renew - just let us know.